Jan A Fsk

To redeem online offer I received yesterday

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Agent on my internet charge didnt resolve this yesterday and today when I called the customer service department to follow up as directed the rep told me the best he could do was to send me a coupon for future purchases A waste of my time
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ellington, Connecticut

Sham plants.

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Buyer beware! Avoid disappointment and DO NOT order from this company. I, unfortunately, bought a $25 hydrangea from Wayside Gardens because I could not find the specific type that I wanted in our local plant nurseries. Shipping was $10. The item they sent me is barely 8" tall! This is not $25 worth of shrub. I am now out $35. They are a fraudulent organization. Don't be tempted by their lovely online photos. They send out puny plants of poor quality. Lesson learned, do your due diligence before ordering online. #ShameonWaysideGardens
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User's recommendation: Do your due diligence before ordering online.

Anonymous
map-marker Interlachen, Florida

Extremely unhappy

NeverOrdered a red buddlia plant on sale for $21.00and $10.00 shipping. Received plant in decent shape . Since receiving the small plant it looks awesome and when it bloomed alas, it was purple like 2 others I have. Now comes the worst part, no one will answer multiple calls and e-mails to correct this problem. Majority of reviews are same. Never again !
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User's recommendation: Don't do business with these people

Anonymous
map-marker Greenwood, South Carolina

Ask a question about ordering plants

Nobody ever answered when I called and I ordered from somewhere else. Im not pissed at all, just wanted a question answered
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Patsy S Wpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Available credits and ordering

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I need to know my total credits due asap because I have to use one of them by 5/20/22. I need a phone number to order more plants. From my calculations, my total credits total $43.29. I need a quick response, as I want to use them against new orders. Please advise. Thank you!
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Pros:
  • Nice products
  • When i started using wayside years ago
  • Colorful pictures and detailed descriptions
Cons:
  • That the product did not live

Preferred solution: Deliver product or service ordered

User's recommendation: I never get answers to my questions and I'm ready to find another nursery!

Gregory M Kve

Error made on an order I placed yesterday

Original review Apr 16, 2022

I wanted to correct an error made on order I placed yesterday, before it shipped out. I tried calling 5 different phone numbers, but never reached anyone to speak with.

The only message I heard was there was high call volume, but if I wanted to stay on the line... Which I was willing to do except my call automatically switched to their corporate office phone number, intended for wholesale business & applying for a job !

This was hardly the way a company should treat a new customer.

If Wayside Gardens didnt have any customer service agents available on the Saturday before Easter, there should have been messages to that effect on each of their 5 different business phone numbers for customer service. This was very unprofessional, especially on the phone number which indicated the phone lines were very busy, but you could wait on the phone for a customer service agent to speak with.

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Loss:
$15
Pros:
  • Colorful pictures and detailed descriptions
  • Product
Cons:
  • Customerserviceunavailabletocorrecterroronmyorderbeforeprocess
  • Poor response

Preferred solution: Let the company propose a solution

User's recommendation: Maybe this company isn’t open on Saturdays ?

Anonymous
map-marker Ashburn, Virginia

Fraudulent Terms,shipping dead plants!

Buy EWayside Gardens shipped me 10 out of an order of 24 rose bushes which have no signs of life.Received on May 7th! this order had been cancelled two weeks prior and is being disputed with Discover as a case of Fraud! Payment has been stopped,they shipped10 and charged for 24! The individual I was dealing with is Jarrod Pawlok ! This person should not be working in his capacity as a supervisor! Fraud,Fraud,Fraud! Stay Away Wayside Gardens ,Park seeds andJackson and Perkins are allow Ed by the same company! STAY AWAY,STAY AWAY,STAYAWAY!
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User's recommendation: Buy Elsewhere

Celeste F Vos

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Verified Reviewer

Sent the wrong tree whip. Unaccountable.

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Wayside Gardens - Sent the wrong tree whip. Unaccountable.
Wayside Gardens - Sent the wrong tree whip. Unaccountable. - Image 2

I ordered a Vulcan magnolia whip years ago. Bright pink dwarf ornamental meant to be a specimen, I planted it close to the house in a protected microclimate pocket where it stood to fill up a very key view from multiple windows in our largest and most social room.

The perfect space to highlight its beauty.

Except, they sent a big leaf magnolia. Which is wholly unsuitable to the space and which now needs to be either excavated and transplanted or have its roots worked on with a barrier to our foundation of the 1880 house it is far too close to. Either will be niche professional work and very expensive.

Wayside refused to acknowledge I was ever their customer, no matter how much documentation of the sale I sent them until I finally came up with the idea of replying to the original invoice emails to prove their authenticity. That was a red flag.

They are holding to their claim that I had to report the tree was incorrect within the first year, when doing so was literally impossible as it wasnt mature enough to even bloom the wrong color and give me a clue in time period. I figured I had planted it without enough direct light which was causing it to grow taller and not bloom. The past two years it has doubled in size and bloomed for the first time, this yearscantily, and only at the top. White.

They have begrudgingly admitted its probably a Bigleaf magnolia.

I am sure it is stressed from its recent fast growth, as I have been limbing it up. There isnt enough room for its root system in a root zone pattern because it is sandwiched between a sidewalk and my foundation. It now has magnolia scale that I cannot even reach to treat. It is pouring honeydew.

This is the only tree I have with scale. I have four mature magnolias.

This tree would cost a fortune to excavate and transplant given its location. I would be amenable to that or even to a specialist pruning its root system so that it is blocked from my foundation.

Either should be a simple insurance claim for the parent company. If it isnt, they have no business selling trees of consequence.

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Loss:
$10000
Pros:
  • Colorful pictures and detailed descriptions
  • I could find the plant i needed
Cons:
  • Basic errors
  • Unaccountability
  • Dishonest response

Preferred solution: The basic remediation described and restoration to anything that has to be moved or altered to do the job.

User's recommendation: Absolutely avoid trees from this seller

Celeste F Vos

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Verified Reviewer

Sent wrong tree; May have damaged house

Wayside Gardens - Sent wrong tree; May have damaged house
Wayside Gardens - Sent wrong tree; May have damaged house - Image 2
Original review Aug 02, 2021

I bought a Vulcan magnolia years ago. It is a dwarf, not meant to grow higher than 15, max.

Its now twice that and probably in my foundation.

Trying to get them to identify the tree was delayed by their insistence I was never a customer and they had no record of any sale to me. I gave them all of the order numbers. They denied the sale. Finally I started to hit reply on the original invoices to prove the origin was their email address.

Then they told me I failed to report it in the first year. When it was still a whip. I had thought the tree was growing taller and not blooming because of the protected location I had installed it in.

If I have to excavate/deinstall and transplant to an appropriate area by myself ito assess whether its in the foundation, Ill have to break up softscape and hard scape and it will cost around $8,000 in MA.

If there is no damage to house.

This should be a simple issue for their insurance to clean up: send an adjuster, identify what they sent instead of what I ordered, and carefully pull up tiles in the center walk to excavate and prune roots/installing a barrier so they do not invade my foundation. That is a reasonable ask.

I am not seeking damages or asking them to excavate and move the tree, which is what I would prefer, but I understand it would be very expensive.

I have explained this and have no response from management.

They obviously want me to involve my home insurance or a lawyer which will only add to the costs. This company is unaccountable and unreasonable and have created a major problem for my garden installation which is now surrounded by mature specimens.

View full review
Loss:
$8000

Preferred solution: Stated remediation: extraction and transplant to appropriate spot, assessment of foundation, restoration of softscape and hard scape that will need to be deinstalled in process. Professionally by bonded company.

User's recommendation: Do not trust them

Anonymous
map-marker Boca Raton, Florida

HORRIBLE

PLANT IS 12' TALL AND STILL NOT GROWING ROSE OF SHARON THE TYPE I GREW UP WITH IS A MIDGET WITH NO VISIBLE CHANGES AFTER A YEAR
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Preferred solution: Full refund

User's recommendation: NONE NONE NONE NONE NONE NONE

Philip G Xfv

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Verified Reviewer

Always Out of Stock

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Second year in a row my order is not shipping because it is out of stock. Even though I ordered at the start of winter, with an end March / beg April shipping date for my zone. They take your order in the winter but by the time they get to your delivery window they are always out stock. Shouldn't they reserve your order at the time you place it? I feel like the warmer zones get their orders filled even though I always order months in advance... Then they give an attitude when you call to complain.
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Pros:
  • Nice products
Cons:
  • Poor delivery or no delivery

Preferred solution: Let the company propose a solution

User's recommendation: Don't get your hopes up that your order will ship

James R Xqr

Dead plant

My over-priced plant arrived today all brown and dead looking. It was dry, dry, dry! I dont think it will make it. Horrible condition!
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Loss:
$40

Preferred solution: A live plant!!

User's recommendation: Buy Elsewhere!

Anonymous
map-marker Johnstown, Pennsylvania

Your Gift Cert. #830037**** is not accepted by you. WHY?

I have tried since yesterday to tell you what my issue is - why don't you read my email. Gift cert. no. 830037**** is not accepted by you. WHY. I would like to use it. If this is not resolved I shall get in touch with the giftor - they may want their money back!!
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User's recommendation: AT this stage you are asking me the wrong question.!!!!

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Belvia Snk

Question

Never got an actual person to talk to. Because of this I took my business elsewhere. Sorry you do business this way.
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Arthur M Iem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrlble Customer Service

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I done business with Wayside Gardens for the past two years. Their packing and shipping have never been conducive to the arrival of plants in great condition, but they were salvageable. My fall shipment arrive with a few plants on the *** of death. I emailed Wayside about the poor condition and attached photos. I wanted to know if they thought that the plants had a chance of survival. No answer. A week later, I emailed again and they responded with an email asking if I had a problem with my order. They asked for photos again. I sent them. There was no further word for a few days, so I asked them to cancel my complaint, because I never intended to do business with them again. This process took almost a month. Avoid this company like the plague.
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Loss:
$35
Pros:
  • Colorful pictures and detailed descriptions
  • I could find the plant i needed
Cons:
  • That the product did not live
  • Shipping and customer service
  • Poor response

Preferred solution: Apology

User's recommendation: Try another garden company

Brenda P Bjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rose bushes I purchased never budded

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No response from Wayside. Was told in June, when I called the first time about the roses not regrowing, to water them in an Epson salt and water solution. They still have not grown.
View full review
Loss:
$60
Pros:
  • Rapid response once wayside got my message

Preferred solution: Full refund

User's recommendation: Customer Service was not available to answer my calls.

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